1) INTRODUCTION

This introduction constitutes an integral part of the General Terms and Conditions of Sale applied to all Purchase Orders for Products submitted by consumer Buyers to the Seller (Giulia Iosco) through the website giuliaiosco.com. These provisions do not apply to Purchase Orders submitted through the Site by non-consumer entities: in such cases, the relationship shall be governed by applicable law or by specific terms negotiated between the parties. These General Terms and Conditions of Sale do not govern the supply, resale, or transfer by third parties (i.e., other than the Seller) of any Products featured on the Site, including sales made via links, banners, or other hyperlinks for which the Seller is not responsible.

To proceed with ordering Products through this Site, the Buyer is required to carefully read and explicitly accept these General Terms and Conditions of Sale, which, together with the Privacy Policy and the Terms of Use of the Site, govern the contractual relationship with Giulia Iosco for purchases made through giuliaiosco.com. The General Terms and Conditions of Sale, the Privacy Policy, and the Terms of Use are made available to the Buyer in a dedicated section of the Site, allowing the Buyer to review, store, and reproduce them, pursuant to Article 12, Paragraph 3 of Legislative Decree No. 70 of April 9, 2003.

If you have any doubts regarding these Terms of Sale, you may request clarification before proceeding with your purchase by contacting Giulia Iosco’s Customer Service via email at info@giuliaiosco.com.

Should any clause of these General Terms and Conditions be deemed invalid, the remaining clauses shall remain fully effective.

Acceptance of these General Terms and Conditions of Sale is formalized at the moment the Product Order is confirmed and prior to the formal completion of the Order. If the Buyer does not explicitly accept these General Terms and Conditions, it will not be possible to place Product orders through the Site.

By accepting these General Terms and Conditions, the Buyer declares to be over 18 years of age and a resident of a country where the Site is authorized for online sales.

The Seller reserves the right to periodically amend these General Terms and Conditions of Sale and the Privacy Policy (for example, due to changes in laws or regulations, or as a result of updates to the Site’s functionalities).

Contracts concluded with the Seller through the Site are governed by Italian law, specifically Legislative Decree No. 206 of September 6, 2005, and its subsequent amendments. These Terms of Sale apply to every purchase made on the giuliaiosco.com website and do not affect the Buyer’s non-waivable rights under applicable law, in particular Legislative Decree No. 206/2005 (“Consumer Code”) and Legislative Decree No. 70/2003 (“E-Commerce Code”). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded by the parties.

2) DEFINITIONS

For the purposes of these General Terms and Conditions of Sale, the following terms are defined as:

• “Seller”: Giulia Iosco, a company established under Italian law, registered with the Rome Chamber of Commerce. Registered office: Via Angelo Brunetti 36, Rome, Italy. Registration number: 17530601008, VAT No.: 17530601008, Certified Email (PEC): giuliaiosco@pec.it.
• “Consumer”: A natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out.
• “Buyer”: A natural person who, as a Registered User and Consumer, places a Purchase Order or has purchased Products through the purchase section of the Site.
• “User”: Anyone who accesses and continues to browse the Site.
• “Registered User”: A Consumer, of legal age and resident in countries where the Site is authorized for online sales, with access to the Site’s restricted section dedicated to Product purchases.
• “General Terms”, “Terms and Conditions of Sale”, “Contract”: The full set of these General Terms, which, together with the Privacy Policy and the Terms of Use of the Site, govern the contractual relationship with Giulia Iosco for purchases made through giuliaiosco.com.
•  “Order”: The Purchase proposal made by the Buyer to the Seller for the purchase of Products, submitted via the Site using the Cart function.
• “Order Confirmation”: The procedure by which the Buyer explicitly accepts these General Terms and submits the Order to the Seller via the Cart function.
• “Product”: Goods offered for retail sale through the Site under the e-commerce regime.
• “Purchase”: The paid purchase of Products displayed on the Site, effective from the moment the purchase contract is concluded.
• “Cart”: The phase of the Purchase procedure where the Buyer places the Purchase proposal (“Order”), selects the desired Product, payment method, delivery option, and more.
• “Purchase Contract”: Any Purchase agreement between the Seller and the Buyer resulting from the Seller’s acceptance of the Buyer’s Order for Products through the Site and in accordance with these Terms of Sale.
• “Platform” or “Site”: The website giuliaiosco.com.
• “Consumer Code”: Legislative Decree No. 206/2005 and subsequent amendments.
• “E-Commerce Decree”: Legislative Decree No. 70/2003 and subsequent amendments.
• “Privacy Code”: Legislative Decree No. 196/2003 and subsequent amendments.

3) CONDITIONS FOR CONTRACT FORMATION

By accessing the Site, the User may browse the Seller’s electronic catalog and offers.
To access the section dedicated to Product Purchases, the User must register on the Site (or proceed as a “Guest” without registration).
Registration on the Site, and in any case the ability to place Purchase Orders through the Site, is reserved exclusively for Consumer Users who act for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity. Users must be of legal age, legally competent, fully entitled to their rights, and must not reside in territories where the Site is not authorized to sell (e.g., the People’s Republic of China), or in territories subject to export restrictions under national or international regulations (e.g., North Korea).

To this end, before proceeding with the Product Order, the User may contact Customer Service to verify that they meet all necessary requirements. By registering or submitting an Order proposal, the Buyer declares that they fully meet all the above requirements.

To purchase Products, the Registered User must access the Site’s restricted section and confirm their identity by entering personal data and providing a username (or User-ID) and password, which will then be verified by the Seller. Alternatively, the Buyer may proceed as a “Guest” without registering, but will still be required to provide the necessary information to process the order and issue the purchase document, such as email address and shipping details.

The use of temporary email addresses for registration or Product purchase is strictly prohibited. In case of abuse, the Seller reserves the right to reject or revoke the registration and report the issue to the relevant Authorities.

All data provided for Product purchases will be processed in full compliance with privacy regulations. The Seller will use this data solely for order fulfillment and only upon explicit consent from the User.

The Buyer guarantees that they are of legal age, fully entitled to their rights, legally competent, and that all information submitted to the Seller is accurate and truthful. The Buyer accepts full responsibility and releases the Seller from any legal consequences. The Buyer must diligently safeguard their access credentials, keeping them confidential throughout the relationship. The Buyer acknowledges that access by third parties may allow those parties to place binding orders on their behalf, potentially using saved payment methods on the Site.

The Seller reserves the right to reject orders from non-consumer entities or from individuals who do not meet the above requirements or who do not comply with the Seller’s commercial policy.

4) DESCRIPTION OF PRODUCTS

The Site principally offers retail sales under e‑commerce of jewelry, fashion accessories, artisanal creations, and works of art.
Information regarding each Product and its reference codes are available on the Site, where the Buyer may consult details about the main characteristics of the goods for sale and, where applicable, the possibility of customization.
All Products shown on the Site are subject to availability. The Seller reserves the right at any time to change the quantity limits and types of Products available for online purchase. The styles, models, and colors described on the Site may be subject to change without notice.
The customer is requested to carefully read, on the product page, the time required for order processing and shipping—whether the items are in stock or not.
During the purchase process, an automatic response will inform the Buyer of the time required to process the order and/or of any inability to complete it due to product unavailability.
All Products for sale are described and illustrated in their respective sections of the Site. The images are for demonstrative and illustrative purposes, represented in the best possible way.
The jewelry creations, artisanal works, and art sold on the Site are handmade. Every jewelry or fashion creation is a unique artisan piece based on a model, thus a true work of art. For this reason, the Product purchased by the Buyer may present slight differences, irregularities or deviations from the graphic or photographic representation shown on the Site. The photos do not constitute a contractual element, since they serve purely symbolic and representative functions of the Product for sale. Given this particular method of sale, the User is informed that any discrepancies between the images of the Products on the Site and the delivered Products may give rise to disputes only if significant and not attributable to the artisan and unique nature of the Product itself.

5) PRODUCTS

All Products on the Site are artisanally produced by Atelier Giulia Iosco and branded with the Giulia Iosco mark.
The Seller does not market third‑party Products, used Products, irregular Products, or Products of quality lower than the standards of traditional markets.
Each Product is presented on the Site via a descriptive sheet that illustrates its essential characteristics. Any variation in weight or appearance must be considered as physiological differences due to the artisanal nature of production and represent added value of authenticity, not a defect.
Any discrepancies between the images and colors of Products displayed on the Site and the real ones, when not due to artisan workmanship, may derive from the Internet browser or monitor used by the User.

6) PRODUCT PRICES

The prices of Products for sale on the Site are expressed in Euros and are indicated on the descriptive sheet of each Product.
After the Buyer has selected the desired Product, in the “Cart” section the price, purchase options and additional costs, including shipping, will be shown. The prices of Products on the Site are indicated either excluding or including VAT, depending on context.
SHIPPING COSTS / DELIVERY TIMES
• Delivery times:

• 3–4 business days from receipt of payment for jewelry listed as in stock.
• 4–6 working weeks from payment receipt for personalized and made‑to‑order creations, unless otherwise communicated in advance.
  • DHL Italy:
   • Free for orders over €300
   • €15 with insurance for orders under €300
  • DHL within EU countries:
   • Free for orders over €500
   • €30 with insurance for orders under €500
  • DHL non‑EU countries:
   • Free for orders over €3,000
   • €50 with insurance for orders under €3,000
  • Free pickup: Available at the atelier in Rome.
  Once the Buyer has selected the sales and payment method, the final price will appear inclusive of taxes, VAT, shipping costs, and any commissions associated with the chosen payment method (among those accepted by Giulia Iosco on the Site).
  Sales and shipments outside the European Union may be subject to customs duties or additional taxes. Such charges are borne by the Buyer, who must handle customs declarations and payments to the competent authorities in the destination country. The Seller is not responsible for any requests by authorities for duties, taxes, penalties or customs charges, nor if the Buyer or recipient fails to provide required documentation or obtain necessary import licenses/authorization.
  The Seller commits to maintaining correct prices on the Site, but does not guarantee absolute error absence. If a pricing error is discovered on a Product, the Seller will inform the Buyer, offering the possibility to confirm the order at the correct price or cancel it.
  The Seller reserves the right to modify Product prices at any time and without notice. Such changes do not apply to orders already confirmed.

7) PURCHASE PROCEDURE AND CONTRACT FORMATION

The conclusion of the purchase contract is conditioned on the correct execution by the Buyer of the Order submission process provided on the Site.
The Buyer may order any of the Products displayed on the Site as described in the respective information sheets.
To purchase Products, the Buyer must complete and submit the Order form (in electronic format) to the Seller, following all instructions provided on the corresponding page of the Site. There will be a summary of the main commercial conditions (price, payment, delivery), information on Product characteristics, and a reference to these General Terms.
The Buyer must place the Product into the “Cart” and, after reading and accepting the General Terms, shipping costs, the right of withdrawal, and the Privacy Notice, may select the payment method and proceed with payment.
Each purchased Product will be accompanied by a certificate of authenticity indicating its fundamental characteristics.
The applicable conditions are those in force at the time of the Order and accessible on the Site.
The contract between Seller and Buyer is considered concluded at the moment the Seller accepts the Order, notifying the Buyer by email to the address provided.
The Seller reserves the right to evaluate acceptance of received orders and may refuse or not fulfill incomplete or erroneous orders, orders for Products not available, or orders destined to geographic areas not served (e.g. China or North Korea).
The Order, as viewed by the Buyer and confirmed via e-mail by Giulia Iosco, contains all essential elements of the contract, including those required by law. The Buyer has the duty to verify its correctness and completeness.
The validity of the contract is subject to Product availability. In case of unavailability, the Seller will inform the Buyer as soon as possible, and refund any amounts already paid.
The Buyer is not entitled to compensation or indemnity in case of non‑acceptance of the Order or misuse of the Product.

8) PAYMENT

The Buyer is required to make payment at the time of submitting the Order, using one of the methods available on the Site.
Products will be shipped only after full payment of the Order amount is received.
Accepted payment methods include credit card and other methods indicated on the Site. Cash on delivery (COD) is not accepted.
The amount is generally charged within the timeframe provided by the selected payment service.
If for any reason the charge fails, the procedure will be automatically terminated and the Order canceled. Giulia Iosco shall not be liable for delays or failed deliveries.
The Seller is not responsible for fraudulent or unlawful use of credit cards by third parties at the time of payment.

9) WITHDRAWAL AND ORDER CANCELLATION

If the Buyer wishes to modify, even partially, or cancel the Order, they must inform the Seller promptly, and in any event before the Product has been shipped. The Seller will evaluate the possibility of canceling the Order and refunding what has been paid.
Once the Product has been shipped, the Order can no longer be canceled or modified, but the Buyer may still exercise the Right of Withdrawal (as per applicable law) except in cases of, e.g., customized, made-to-measure, or made-on-order jewelry, in which case the order cannot in any event be canceled.

10) DELIVERY OF PRODUCTS

Giulia Iosco delivers the Products to the address provided by the Buyer within the time frames stated on the Site and confirmed in the Order confirmation email. Shipping times are indicative and count from the Order date.
Each purchased Product will be accompanied by a certificate of authenticity indicating its fundamental characteristics, its personalized packaging, and, upon request, gift packaging (which may incur additional costs).
The Seller uses only DHL for shipping. For more information about the service (terms, guarantees, liabilities), the Buyer may visit www.dhl.com.
Shipping costs are borne by the Buyer, and are clearly indicated on the Site and included in the Order and confirmation.
For shipments outside the EU, the Buyer is responsible for any customs duties and additional taxes, if applicable. The Seller is not liable for requests by custom authorities nor for penalties, costs or delays.
The Product is delivered to the address specified by the Buyer, who commits to accept it. In case of unjustified refusal at delivery, Giulia Iosco may terminate the contract and claim compensation, including shipping and storage costs.
At delivery, the Buyer must verify:

• that the number of packages delivered matches the number indicated in the shipping documents;
• that the packaging is intact, undamaged, and not wet.
  Any damages or discrepancies must be reported immediately in writing to the courier on the proof of delivery (with the notation “with reservation”). The Buyer must inspect the quantity and quality of the goods in the presence of the courier.
  After signing the delivery document, absent acceptance with reservation, it will no longer be possible to make complaints about the external characteristics of the package.

11) RIGHT OF WITHDRAWAL

Pursuant to Articles 52 et seq. of the Consumer Code, a Buyer qualifying as a “consumer” has the right to withdraw from the Contract at their discretion, without penalty and without having to state a reason, within 14 (fourteen) days from the date of delivery of the Products, except for legal exceptions such as personalized or made‑to‑measure jewelry.
In such cases, the Buyer may exercise this right by filling out the withdrawal form (in Italian or English) and sending to the Seller a communication containing:
 • the intent to exercise the right of withdrawal pursuant to Article 52 of the Consumer Code;
 • indication of the Products for which they intend to exercise withdrawal;
 • the order document received at the moment of purchase confirmation.
To properly exercise the right of withdrawal, the Seller, pursuant to Article 52 et seq. of the Consumer Code, informs the Buyer that they may exercise this right no later than 14 (fourteen) days from receipt of the Products ordered, by communicating the withdrawal and returning the Products themselves to the address indicated on the Site.
In accordance with company policy, the Seller may grant a withdrawal period longer than the legal minimum, exclusively in favor of the Consumer, subject to explicit communication.
The Buyer commits to preserve and carefully safeguard the Products received for which they intend to exercise the right of withdrawal.
In case of withdrawal, the Products must be returned to the address of Giulia Iosco (as indicated on the Site) in their original condition, complete in all parts, accessories, documentation, and with internal and external packaging as intact as possible.
After communicating the withdrawal, the Buyer must ship the Products within 14 days from the communication via a carrier of their choice. The courier’s delivery receipt will serve as proof of shipment.
Costs and responsibility for return:
The return shipping costs are the sole responsibility of the Buyer.
The risk of loss or damage to the Products during transport lies with the Buyer.
The Seller is not liable for refunds for Products not received due to theft, loss, or damage not attributable to the Seller.
The Seller does not accept cash-on-delivery shipments; they will be returned to sender at the sender’s expense.
Refund:
Once the Products are received and their integrity verified, the Seller will refund the price of the Products as soon as possible and, in any event, within 14 days. The refund does not include:
 • initial shipping costs;
 • return costs;
 • gift packaging costs, if requested by the Buyer.
If the recipient of the Products is not the same as the person who made the payment, the refund will still be made to the latter.
If the returned Products are not intact, are damaged, altered or missing parts, accessories or original equipment, the Seller will deduct amounts corresponding to the decrease in value of the Products or repair costs; alternatively, the Products may be sent back to the Buyer, at their expense, in the condition in which they were returned to the Seller.
Once the withdrawal period has expired, the Buyer loses the right to reimbursement. In that case, however, after expiry the Buyer may request to have the Products returned to them, at their request and expense, in the same condition in which they were returned to the Seller. Otherwise, the Seller may retain the Products, in addition to sums already paid for their purchase.
Conditions causing forfeit of the withdrawal right:
The Buyer explicitly acknowledges and accepts that they lose the withdrawal right if the goods returned:
 • have been used, worn, washed, damaged, disassembled, tampered with, or otherwise altered in their essential and original qualitative features;
 • are not returned in their original packing or in another suitable packaging;
 • are not delivered to the carrier within 14 days from the withdrawal communication (in which case the Seller may also refuse to accept the goods entrusted to the carrier for return).
Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply to goods made to measure or personalized, nor to goods which by their nature cannot be returned, or deteriorate and/or expire rapidly.
Exclusions (pursuant to Article 59 of the Consumer Code):
The right of withdrawal does not apply:
 • to customized or made-to-measure goods (as these are hand‑made or made on customer request, withdrawal is expressly excluded and by placing the order the customer accepts this condition);
 • to goods that by their nature cannot be returned or are subject to rapid deterioration.
“Exclusion of withdrawal right for professional customers (B2B)”
Pursuant to Legislative Decree 206/2005 (Consumer Code), the right of withdrawal under Articles 52 et seq. does not apply to sales made to entities qualified as professionals, i.e. natural or legal persons acting in the exercise of their entrepreneurial, commercial, artisanal or professional activity.
Accordingly, for all orders placed via website, teleshopping or telephone by customers holding a VAT number or equivalent documentation proving their status as professionals, the right of withdrawal is excluded.

12) AFTER‑SALE WARRANTY AND LIMITATION OF LIABILITY OF THE SELLER

All jewelry sold via the e‑commerce site www.giuliaiosco.com are handcrafted and covered by the legal warranty of conformity, as provided under Articles 128 et seq. of Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 170/2021.
1. Duration of the warranty
The legal warranty is valid for two (2) years from delivery of the product and applies exclusively to customers qualifying as “Consumers,” i.e. natural persons acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity they may carry out.
2. Content of the warranty
The Seller is liable to the Consumer for any lack of conformity existing at the moment of delivery and manifesting within 2 (two) years from that moment.
A lack of conformity occurs when the good:
 • does not correspond to its description or does not have the qualities promised by the seller;
 • is not suitable for the uses normally intended for goods of the same type;
 • does not have the usual characteristics and performance of a good of the same type, considering its artisanal nature;
 • is not in conformity with any samples or models shown before purchase.
As handmade goods, slight irregularities of shape, size, finish or color are considered distinguishing features of artisanal workmanship, and do not constitute defects of conformity.
3. Methods of exercising the warranty
The consumer may invoke the legal warranty:
 • up to 26 months from delivery of the good, provided the defect manifested within 24 months;
 • without obligation to complain within 2 months from discovery, as required by current law.
To exercise the warranty, it is sufficient to contact the Seller via the contact details provided at time of order, attaching:
 • a description of the defect found;
 • proof of purchase (receipt, invoice or order number);
 • photos useful for preliminary evaluation.
3.1. Inspection of defects and warranty conditions
Giulia Iosco reserves the right to examine the returned product to verify whether the reported defect is due to a manufacturing defect or accidental damage or misuse.
Once the item is received, the Giulia Iosco team will conduct a technical analysis to determine:
 • whether it is a defect of conformity or production (covered by warranty), or
 • whether the issue is due to customer‑caused damage and therefore not covered by warranty.
Such inspection may require up to 30 working days.
If the analysis determines that the jewelry does not present defects covered by warranty, the customer may choose between:
 • accepting a paid repair, based on a quote supplied by Giulia Iosco Atelier;
 • requesting the return of the product, with shipping (outbound and return) costs borne by the customer.
4. Remedies provided
In the case of a confirmed defect of conformity, the Consumer is entitled, without cost, first to one of the following remedies:
 • repair of the good;
 • replacement of the good;
The choice between the two remedies lies with the Consumer.
If the chosen remedy is impossible or excessively burdensome for the Seller, relative to the value of the Product or the seriousness of the defect, the Consumer may choose between:
 • a proportional reduction of the price;
 • termination of the contract, with refund of amounts paid.
All transport, shipping, and labor costs required to restore conformity of the good will be borne by the Seller.
5. Exclusions
Warranty repair is free if the cause is non‑conformity or a manufacturing defect of the goods.
Excluded from the warranty are damages and defects resulting from:
 • improper or non‑conforming use of the product;
 • drops, impacts, tampering, or contact with aggressive chemical agents, including sea water and pools;
 • normal wear and tear due to use;
 • unauthorized alterations of the jewelry.
In particular, discoloration, oxidation or loss of brilliance of jewelry (due to the natural characteristics of bronze or silver, even plated, which the customer declares to know), caused by use of perfumes or detergents, or as a consequence of normal wear and/or time, are excluded from the legal warranty of conformity.
The extent and speed of oxidation depend on the wearer’s skin and care habits.
Damage, breakage or loss of stones and enamels resulting from modifications, alterations or handling by the Buyer, or from accidental impacts attributable to the Buyer, are also excluded from the legal warranty of conformity.
The Buyer is therefore required to take maximum care of the jewelry (whether bronze, silver or gold), and to remove and store it carefully when not in use.
Repair times under warranty may vary up to 90 (ninety) working days. The warranty does not cover replacement of lost or stolen items.
Except for mandatory legal limitations, Giulia Iosco Atelier does not provide any warranty or representation of conformity of the Products other than those expressly stated on the Website or on the warranty certificate that the Buyer may request at the time of purchase. This includes conformity of the Products to technical, qualitative or regulatory constraints of any kind, for specific or particular purposes.
6. Warranty clause for sales to Professionals (B2B)
For purchases made by customers qualifying as “Professionals” under the Consumer Code (i.e., entities acting for purposes related to their entrepreneurial, commercial, artisanal or professional activity), the provisions of Articles 1490 and following of the Civil Code concerning warranty for defects in sold goods apply, as follows:
• Subject of warranty: the Seller guarantees that the sold good is free from defects making it unsuitable for its intended use or reducing its value appreciably;
• Duration of warranty: the Buyer may assert the warranty within one (1) year from delivery of the good;
• Notice of defects: the Buyer must notify defects within eight (8) days of discovery, under penalty of forfeiture of the warranty, unless the Seller recognized or concealed the defects;
• Remedies available to the Buyer: in case of recognized defects, the Buyer may request, at their choice:
  • contract termination (i.e. cancellation of sale), or
  • price reduction, unless due to the nature of the defect or intended use the requested remedy is excessive or inadequate.
• Limitation of liability: the Seller is not liable for defects the Buyer knew or could have known using ordinary diligence at the time of contract conclusion (Art. 1491 Civil Code).

13) FORCE MAJEURE

Giulia Iosco shall not be held liable for any disruption or delay in performance caused by force majeure events that prevent the timely or complete execution of the contract. The Seller shall not be liable to the Buyer for any damages, losses, or costs arising from the non-fulfilment or delay in the execution of the contract. The Buyer shall be entitled solely to a refund of the amount paid.
The Seller shall not be liable for any damages resulting from disconnections or interruptions of the Website, nor for data loss caused by such interruptions.
In the event of force majeure, the execution of the Order will be postponed. The postponement may last for a maximum of 3 (three) months, after which the Parties may decide whether to cancel the Order.

14) INTELLECTUAL AND INDUSTRIAL PROPERTY
The Website, its contents and graphics, the brand, the domain name, its subdomains, and all intellectual and industrial property rights related to them and to the creations and Products offered for sale are the exclusive property of the Seller, are reserved to the Seller, and shall not be transferred or licensed to the Buyer in any form.
Even after the purchase of Products displayed on the Website, the User or Buyer shall not reproduce, duplicate, copy, redistribute, retransmit (including on other websites), transfer, or otherwise make available to third parties the Website and/or its contents without the Seller’s prior explicit and formal consent. In any case, the User or Buyer may use such data solely for the purpose of storing and/or consulting the Website and its contents.

15) AMENDMENTS AND UPDATES

The Seller reserves the right to amend these General Terms and Conditions at any time, including in response to changes in applicable law. The new General Terms and Conditions shall become effective on the date of their publication on the Website and shall apply to orders placed after that date.
The Parties shall comply with the version of the General Terms and Conditions published at the time the Contract is concluded.
Under no circumstances shall Giulia Iosco be bound by any conditions requested by the Buyer if they differ from the prevailing terms. Products listed on the Website, their prices, and features are subject to change without notice.

16) CONTRACT STORAGE

The Contract and related order documents are stored and archived by Giulia Iosco Atelier at its registered office, as necessary for contract execution and to meet legal obligations and requirements, in accordance with the Italian Privacy Code (Legislative Decree no. 196/2003) and the EU Regulation 2016/679 of 27 April 2016 (GDPR).
The Buyer may request access to such documents by sending a written request via registered mail with return receipt to Giulia Iosco, with at least 7 (seven) business days’ notice. The Buyer may request Giulia Iosco to provide an electronic and/or paper copy of the Contract, subject to payment of the reproduction and support costs.
In any case, the Buyer is required to store and archive both an electronic and printed copy of the Contract.

17) BUYER’S OBLIGATIONS

The Buyer is responsible for ensuring the accuracy of the information provided during the purchasing process and required for contract execution. The Buyer agrees to promptly notify Giulia Iosco of any changes to the personal data provided for the contract by sending specific written communication.

18) PERSONAL DATA PROCESSING

The processing of personal data provided by the Buyer shall be carried out in accordance with Legislative Decree 30 June 2003, no. 196 (“Personal Data Protection Code”) and Article 13 of the EU Regulation 2016/679 of 27 April 2016, as subsequently amended and supplemented.
To this end, Giulia Iosco provides the Buyer with specific information, which is always available on the Website in the Privacy Policy and is reiterated in the order confirmation.

19) APPLICABLE LAW AND JURISDICTION

These General Terms and the related sales contracts concluded between Giulia Iosco and the Buyer are governed by Italian law, in particular Legislative Decree no. 70/2003 on electronic commerce and, where applicable to consumers only, by Article 1 of Legislative Decree no. 206/2005 (Consumer Code). They are also subject to any mandatory legal provisions of the Buyer’s country of residence.
Any disputes relating to the validity, interpretation, execution, or termination of contracts concluded online between Buyer and Seller shall fall under the exclusive jurisdiction of the court of the Buyer’s place of residence (the “consumer court”), if located within the national territory. In all other cases, including Users who do not qualify as Consumers under applicable laws, the Court of Rome, Italy, shall have exclusive jurisdiction.

20) ADR CLAUSE (ALTERNATIVE DISPUTE RESOLUTION)
In accordance with Legislative Decree 6 August 2015, no. 130, and the Consumer Code (Legislative Decree 206/2005), the consumer has the option to resort to Alternative Dispute Resolution (ADR) procedures to resolve any disputes relating to contractual obligations arising from online sales contracts.
The consumer may use one of the ADR bodies listed in the public register maintained by the Ministry of Enterprises and Made in Italy (available at the following link: https://www.mimit.gov.it/it/controversie-consumatori).
Alternatively, the consumer may always bring the matter before the competent ordinary court in accordance with the rules of the Italian Code of Civil Procedure.

21) NON-WAIVER OF RIGHTS BY THE SELLER

Failure by the Seller to exercise any right shall not constitute a waiver of action against the Buyer (or third parties) for breach of contractual obligations. The Seller therefore reserves the right to assert its rights at any time, within the time limits prescribed by law.

22) COMMUNICATIONS

These General Terms of Sale and Terms of Use are subject to change. The Buyer will always be informed of the most up-to-date version at the time of placing the order. The new Conditions shall be effective from the date of publication and shall apply to all purchases made from that date onwards.