Delivery times:

•  3–4 business days from receipt of payment for jewelry listed as in stock.
•  4–6 working weeks from payment receipt for personalized and made‑to‑order creations, unless otherwise communicated in advance.
  
  DHL Italy:
• Free for orders over €300
• €15 with insurance for orders under €300

  DHL within EU countries:

• Free for orders over €500
• €30 with insurance for orders under €500

  DHL non‑EU countries:

• Free for orders over €3,000
• €50 with insurance for orders under €3,000
• Free pickup: Available at the atelier in Rome.

Once the Buyer has selected the sales and payment method, the final price will appear inclusive of taxes, VAT, shipping costs, and any commissions associated with the chosen payment method (among those accepted by Giulia Iosco on the Site).
Sales and shipments outside the European Union may be subject to customs duties or additional taxes. Such charges are borne by the Buyer, who must handle customs declarations and payments to the competent authorities in the destination country. The Seller is not responsible for any requests by authorities for duties, taxes, penalties or customs charges, nor if the Buyer or recipient fails to provide required documentation or obtain necessary import licenses/authorization.
The Seller commits to maintaining correct prices on the Site, but does not guarantee absolute error absence. If a pricing error is discovered on a Product, the Seller will inform the Buyer, offering the possibility to confirm the order at the correct price or cancel it.
The Seller reserves the right to modify Product prices at any time and without notice. Such changes do not apply to orders already confirmed.

PURCHASE PROCEDURE AND CONTRACT FORMATION

The conclusion of the purchase contract is conditioned on the correct execution by the Buyer of the Order submission process provided on the Site.
The Buyer may order any of the Products displayed on the Site as described in the respective information sheets.
To purchase Products, the Buyer must complete and submit the Order form (in electronic format) to the Seller, following all instructions provided on the corresponding page of the Site. There will be a summary of the main commercial conditions (price, payment, delivery), information on Product characteristics, and a reference to these General Terms.
The Buyer must place the Product into the “Cart” and, after reading and accepting the General Terms, shipping costs, the right of withdrawal, and the Privacy Notice, may select the payment method and proceed with payment.
Each purchased Product will be accompanied by a certificate of authenticity indicating its fundamental characteristics.
The applicable conditions are those in force at the time of the Order and accessible on the Site.
The contract between Seller and Buyer is considered concluded at the moment the Seller accepts the Order, notifying the Buyer by email to the address provided.
The Seller reserves the right to evaluate acceptance of received orders and may refuse or not fulfill incomplete or erroneous orders, orders for Products not available, or orders destined to geographic areas not served (e.g. China or North Korea).
The Order, as viewed by the Buyer and confirmed via e-mail by Giulia Iosco, contains all essential elements of the contract, including those required by law. The Buyer has the duty to verify its correctness and completeness.
The validity of the contract is subject to Product availability. In case of unavailability, the Seller will inform the Buyer as soon as possible, and refund any amounts already paid.
The Buyer is not entitled to compensation or indemnity in case of non‑acceptance of the Order or misuse of the Product.

PAYMENT

The Buyer is required to make payment at the time of submitting the Order, using one of the methods available on the Site.
Products will be shipped only after full payment of the Order amount is received.
Accepted payment methods include credit card and other methods indicated on the Site. Cash on delivery (COD) is not accepted.
The amount is generally charged within the timeframe provided by the selected payment service.
If for any reason the charge fails, the procedure will be automatically terminated and the Order canceled. Giulia Iosco shall not be liable for delays or failed deliveries.
The Seller is not responsible for fraudulent or unlawful use of credit cards by third parties at the time of payment.

WITHDRAWAL AND ORDER CANCELLATION

If the Buyer wishes to modify, even partially, or cancel the Order, they must inform the Seller promptly, and in any event before the Product has been shipped. The Seller will evaluate the possibility of canceling the Order and refunding what has been paid.
Once the Product has been shipped, the Order can no longer be canceled or modified, but the Buyer may still exercise the Right of Withdrawal (as per applicable law) except in cases of, e.g., customized, made-to-measure, or made-on-order jewelry, in which case the order cannot in any event be canceled.

DELIVERY OF PRODUCTS

Giulia Iosco delivers the Products to the address provided by the Buyer within the time frames stated on the Site and confirmed in the Order confirmation email. Shipping times are indicative and count from the Order date.
Each purchased Product will be accompanied by a certificate of authenticity indicating its fundamental characteristics, its personalized packaging, and, upon request, gift packaging (which may incur additional costs).
The Seller uses only DHL for shipping. For more information about the service (terms, guarantees, liabilities), the Buyer may visit www.dhl.com.
Shipping costs are borne by the Buyer, and are clearly indicated on the Site and included in the Order and confirmation.
For shipments outside the EU, the Buyer is responsible for any customs duties and additional taxes, if applicable. The Seller is not liable for requests by custom authorities nor for penalties, costs or delays.
The Product is delivered to the address specified by the Buyer, who commits to accept it. In case of unjustified refusal at delivery, Giulia Iosco may terminate the contract and claim compensation, including shipping and storage costs.
At delivery, the Buyer must verify:

• that the number of packages delivered matches the number indicated in the shipping documents;
• that the packaging is intact, undamaged, and not wet.
  Any damages or discrepancies must be reported immediately in writing to the courier on the proof of delivery (with the notation “with reservation”). The Buyer must inspect the quantity and quality of the goods in the presence of the courier.
  After signing the delivery document, absent acceptance with reservation, it will no longer be possible to make complaints about the external characteristics of the package.

RIGHT OF WITHDRAWAL

Pursuant to Articles 52 et seq. of the Consumer Code, a Buyer qualifying as a “consumer” has the right to withdraw from the Contract at their discretion, without penalty and without having to state a reason, within 14 (fourteen) days from the date of delivery of the Products, except for legal exceptions such as personalized or made‑to‑measure jewelry.
In such cases, the Buyer may exercise this right by filling out the withdrawal form in Italian or the withdrawal form in English and sending to the Seller a communication containing:

• the intent to exercise the right of withdrawal pursuant to Article 52 of the Consumer Code;
• indication of the Products for which they intend to exercise withdrawal;
• the order document received at the moment of purchase confirmation.

  To properly exercise the right of withdrawal, the Seller, pursuant to Article 52 et seq. of the Consumer Code, informs the Buyer that they may exercise this right no later than 14 (fourteen) days from receipt of the Products ordered, by communicating the withdrawal and returning the Products themselves to the address indicated on the Site.
  In accordance with company policy, the Seller may grant a withdrawal period longer than the legal minimum, exclusively in favor of the Consumer, subject to explicit communication.
  The Buyer commits to preserve and carefully safeguard the Products received for which they intend to exercise the right of withdrawal.
  In case of withdrawal, the Products must be returned to the address of Giulia Iosco (as indicated on the Site) in their original condition, complete in all parts, accessories, documentation, and with internal and external packaging as intact as possible.
  After communicating the withdrawal, the Buyer must ship the Products within 14 days from the communication via a carrier of their choice. The courier’s delivery receipt will serve as proof of shipment.
  Costs and responsibility for return:
  The return shipping costs are the sole responsibility of the Buyer.
  The risk of loss or damage to the Products during transport lies with the Buyer.
  The Seller is not liable for refunds for Products not received due to theft, loss, or damage not attributable to the Seller.
  The Seller does not accept cash-on-delivery shipments; they will be returned to sender at the sender’s expense.

  Refund:
  Once the Products are received and their integrity verified, the Seller will refund the price of the Products as soon as possible and, in any event, within 14 days. The refund does not include:

• initial shipping costs;
• return costs;
• gift packaging costs, if requested by the Buyer.
  If the recipient of the Products is not the same as the person who made the payment, the refund will still be made to the latter.
  If the returned Products are not intact, are damaged, altered or missing parts, accessories or original equipment, the Seller will deduct amounts corresponding to the decrease in value of the Products or repair costs; alternatively, the Products may be sent back to the Buyer, at their expense, in the condition in which they were returned to the Seller.
  Once the withdrawal period has expired, the Buyer loses the right to reimbursement. In that case, however, after expiry the Buyer may request to have the Products returned to them, at their request and expense, in the same condition in which they were returned to the Seller. Otherwise, the Seller may retain the Products, in addition to sums already paid for their purchase.
  Conditions causing forfeit of the withdrawal right:
  The Buyer explicitly acknowledges and accepts that they lose the withdrawal right if the goods returned:
   • have been used, worn, washed, damaged, disassembled, tampered with, or otherwise altered in their essential and original qualitative features;
   • are not returned in their original packing or in another suitable packaging;
   • are not delivered to the carrier within 14 days from the withdrawal communication (in which case the Seller may also refuse to accept the goods entrusted to the carrier for return).
  Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply to goods made to measure or personalized, nor to goods which by their nature cannot be returned, or deteriorate and/or expire rapidly.
  Exclusions (pursuant to Article 59 of the Consumer Code):
  The right of withdrawal does not apply:
   • to customized or made-to-measure goods (as these are hand‑made or made on customer request, withdrawal is expressly excluded and by placing the order the customer accepts this condition);
   • to goods that by their nature cannot be returned or are subject to rapid deterioration.
  “Exclusion of withdrawal right for professional customers (B2B)”
  Pursuant to Legislative Decree 206/2005 (Consumer Code), the right of withdrawal under Articles 52 et seq. does not apply to sales made to entities qualified as professionals, i.e. natural or legal persons acting in the exercise of their entrepreneurial, commercial, artisa nal or professional activity.
  Accordingly, for all orders placed via website, teleshopping or telephone by customers holding a VAT number or equivalent documentation proving their status as professionals, the right of withdrawal is excluded.