All jewelry sold via the e‑commerce site www.giuliaiosco.com are handcrafted and covered by the legal warranty of conformity, as provided under Articles 128 et seq. of Legislative Decree 206/2005 (Consumer Code), as amended by Legislative Decree 170/2021.

1. Duration of the warranty
The legal warranty is valid for two (2) years from delivery of the product and applies exclusively to customers qualifying as “Consumers,” i.e. natural persons acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity they may carry out.

2. Content of the warranty
The Seller is liable to the Consumer for any lack of conformity existing at the moment of delivery and manifesting within 2 (two) years from that moment.
A lack of conformity occurs when the good:
 • does not correspond to its description or does not have the qualities promised by the seller;
 • is not suitable for the uses normally intended for goods of the same type;
 • does not have the usual characteristics and performance of a good of the same type, considering its artisanal nature;
 • is not in conformity with any samples or models shown before purchase.
As handmade goods, slight irregularities of shape, size, finish or color are considered distinguishing features of artisanal workmanship, and do not constitute defects of conformity.

3. Methods of exercising the warranty
The consumer may invoke the legal warranty:
 • up to 26 months from delivery of the good, provided the defect manifested within 24 months;
 • without obligation to complain within 2 months from discovery, as required by current law.
To exercise the warranty, it is sufficient to contact the Seller via the contact details provided at time of order, attaching:
 • a description of the defect found;
 • proof of purchase (receipt, invoice or order number);
 • photos useful for preliminary evaluation.
3.1. Inspection of defects and warranty conditions
Giulia Iosco reserves the right to examine the returned product to verify whether the reported defect is due to a manufacturing defect or accidental damage or misuse.
Once the item is received, the Giulia Iosco team will conduct a technical analysis to determine:
 • whether it is a defect of conformity or production (covered by warranty), or
 • whether the issue is due to customer‑caused damage and therefore not covered by warranty.
Such inspection may require up to 30 working days.
If the analysis determines that the jewelry does not present defects covered by warranty, the customer may choose between:
 • accepting a paid repair, based on a quote supplied by Giulia Iosco Atelier;
 • requesting the return of the product, with shipping (outbound and return) costs borne by the customer.

4. Remedies provided
In the case of a confirmed defect of conformity, the Consumer is entitled, without cost, first to one of the following remedies:
 • repair of the good;
 • replacement of the good;
The choice between the two remedies lies with the Consumer.
If the chosen remedy is impossible or excessively burdensome for the Seller, relative to the value of the Product or the seriousness of the defect, the Consumer may choose between:
 • a proportional reduction of the price;
 • termination of the contract, with refund of amounts paid.
All transport, shipping, and labor costs required to restore conformity of the good will be borne by the Seller.

5. Exclusions
Warranty repair is free if the cause is non‑conformity or a manufacturing defect of the goods.
Excluded from the warranty are damages and defects resulting from:
 • improper or non‑conforming use of the product;
 • drops, impacts, tampering, or contact with aggressive chemical agents, including sea water and pools;
 • normal wear and tear due to use;
 • unauthorized alterations of the jewelry.
In particular, discoloration, oxidation or loss of brilliance of jewelry (due to the natural characteristics of bronze or silver, even plated, which the customer declares to know), caused by use of perfumes or detergents, or as a consequence of normal wear and/or time, are excluded from the legal warranty of conformity.
The extent and speed of oxidation depend on the wearer’s skin and care habits.
Damage, breakage or loss of stones and enamels resulting from modifications, alterations or handling by the Buyer, or from accidental impacts attributable to the Buyer, are also excluded from the legal warranty of conformity.
The Buyer is therefore required to take maximum care of the jewelry (whether bronze, silver or gold), and to remove and store it carefully when not in use.
Repair times under warranty may vary up to 90 (ninety) working days. The warranty does not cover replacement of lost or stolen items.
Except for mandatory legal limitations, Giulia Iosco Atelier does not provide any warranty or representation of conformity of the Products other than those expressly stated on the Website or on the warranty certificate that the Buyer may request at the time of purchase. This includes conformity of the Products to technical, qualitative or regulatory constraints of any kind, for specific or particular purposes.

6. Warranty clause for sales to Professionals (B2B)
For purchases made by customers qualifying as “Professionals” under the Consumer Code (i.e., entities acting for purposes related to their entrepreneurial, commercial, artisanal or professional activity), the provisions of Articles 1490 and following of the Civil Code concerning warranty for defects in sold goods apply, as follows:
• Subject of warranty: the Seller guarantees that the sold good is free from defects making it unsuitable for its intended use or reducing its value appreciably;
• Duration of warranty: the Buyer may assert the warranty within one (1) year from delivery of the good;
• Notice of defects: the Buyer must notify defects within eight (8) days of discovery, under penalty of forfeiture of the warranty, unless the Seller recognized or concealed the defects;
• Remedies available to the Buyer: in case of recognized defects, the Buyer may request, at their choice:
  • contract termination (i.e. cancellation of sale), or
  • price reduction, unless due to the nature of the defect or intended use the requested remedy is excessive or inadequate.
• Limitation of liability: the Seller is not liable for defects the Buyer knew or could have known using ordinary diligence at the time of contract conclusion (Art. 1491 Civil Code).